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Our Guarantee

Bouncing Buddies have been safety tested and quality approved to the highest international standards:

                                                                                                                                   

Bouncing Buddies are New Zealands original animal hoppers, suitable for 12+ months of age (adult supervision required). They are made from 100% eco-friendly and non-toxic PVC (phthalate free) and come with a quality guarantee. Don’t accept cheap imitations!

 

Bouncing Buddies come with a 3 month warranty from date of purchase, to be free from defects in material and workmanship that results in the product not being suitable for the intended purpose. Please choose your Buddy carefully as we do not swap or refund if you change your mind after payment is processed.

To claim on this warranty, follow these steps:

  1. Email info@bouncingbuddies.co.nz for a returns number & address – include your name, address, contact phone number + detailed description and/or photo of the fault + copy of proof of purchase (i.e. receipt with date of purchase clearly visible)
  2. You may be required to return the defective product – we will organise a courier to pick up from your location
  3. If all requirements for the warranty are met, then a suitable replacement will be delivered to you as soon as possible
  4. The 3 months warranty is only valid for New Zealand orders
  5. This warranty does not cover damage caused by misuse including punctures and over inflation. Please pay careful attention to the WARNING panel below

*Note: pump and needle are not included in the warranty and are considered a free item. If damaged or lost replacements can be purchased by contacting us. 

 

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